Good day all,
I have just recently bought a second-hand HP 8560w Elitebook and discovered that this thing has a fingerprint reader..awesome.
I installed the driver, and it showed up in my hardware list (no '!' or anything, just that it works fine)
Though once I install a credential to make it work to log into windows, it tells me the reader is not connected.
I also can't start 'Biometric services' in the services.exe, it tells: 'Error 1068, the dependendcy service or group failed to start'
What am I dealing with? Doesn't the reader recieve any power, and am I having an instable system? Or is this problem driver related?
HP support told me I should change my OS to the HP 'Image' windows 7 x64 OS, but I don't believe them this will make the difference. All my other drivers do work, and the driver-site of HP also lists windows 8 or windows xp drivers who are surely no HP image OS's
- Windows 7 x64 Ultimate (not the HP image OS)
- Updated BIOS
UPDATE:
The fingerprint sensor finally works, it appears that the new driver of Validity is corrupt and does not work. Install the previous version and you will see it works.
I want to thank the posters on this threat for their time and help!