I got my fingerprint reader working on my HP Pavilion dv7 (aka dv7-6c95dx) running Windows 10. I cobbled the method from reading a bunch of other posts. At the top of HP's website go to the menu Support > Software & drivers. HP Pavilion DV9000 Windows 7 Drivers. HP Pavilion DV9000 released by HP with Windows Vista Operating system. Fingerprint: Model with fingerprint driver can. (Windows 8 32/64-bit): Download (or use windows 7 driver) There are 2 applicable graphic drivers, choose base on your specification. For model with AMD graphic, the driver package will automatically install Intel Graphic driver (dual graphic).

• Toshiba Fingerprint Sensor Driver
• Hp Pavilion Dv6 Biometric Driver
• Fingerprint Sensor Driver

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing currently. Let me help you in resolving the issue.

I would like to inform you that this issue might occur if the driver for the fingerprint scanner is corrupt. Also, you will need to install the HP simple pass software after installing the finger print driver.

Follow the steps below and check if that helps.

Method 1: I would suggest you to run hardware & devices troubleshooter.

Install printer driver hp officejet. The version-specific option is available so that you can install different driver versions on the same server (a v5.0 driver can coexist with a v5.2 driver). With HP UPD v5.4.5 and higher, you can also install different minor release versions. With earlier versions, this is not possible. Maintenance releases— HP UPD v5.4 and earlier only display Major.Minor version numbers display in the MODEL field, which becomes the printer model name. For example, you cannot install a v5.2.5 driver and v5.2.6 driver on the same server, because these are the same major.minor release version (v5.2).

1. Press “Windows key + X” and type “troubleshooting”.
2. Select “Troubleshooting”.
3. Select “View all” on the top left corner.
4. Click “Hardware & devices”
5. Follow the on-screen instruction to run the troubleshooter.

If issue persists follow below methods.

Method 2: I would suggest you to uninstall and reinstall the fingerprint reader driver and check if it fixes the issue.

Refer to the link to troubleshoot the issue:

For further reference, you can refer to these links:

Hope the information helps. Please let us know if the issue persist and we will be happy to assist you further.

Personal accounts

• Save your personal devices and preferences
• Easy access to support resources

Business/IT accounts

• Managing contracts and warranties for your business
• Submitting and managing support cases

hp-contact-secondary-navigation-portlet

• ${title}

Let HP find my products

HP can identify most HP products and recommend possible solutions.

Software and drivers for

HP Pavilion dv7-1245dx Entertainment Notebook PC

hp-software-driver-metadata-portlet

• ${title}

For the best results we recommend you use our download and install assistant.

Toshiba Fingerprint Sensor Driver

This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.

Data gathered:

• Operating system
• Browser version
• Computer vendor
• Product name/number
• Serial number
• Connection port
• Driver/device description
• Computer and/or printer configuration
• Hardware and software diagnostics
• HP/Non-HP ink and/or HP/Non-HP Toner
• Number of pages printed

Installed Software Details:

• HP Support Solutions Framework - Windows Service, localhost Web server, and Software

Removing Installed Software:

• Remove 'HP Support Solutions Framework' through Add/Remove programs on PC

Requirements:

• Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10
• Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+

This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.

Data gathered:

• Operating system
• Browser version
• Computer vendor
• Product name/number
• Serial number
• Connection port
• Driver/device description
• Computer and/or printer configuration
• Hardware and software diagnostics
• HP/Non-HP ink and/or HP/Non-HP Toner
• Number of pages printed

Installed Software Details: Free microsoft word templates.

• HP Support Solutions Framework - Windows Service, localhost Web server, and Software

Removing Installed Software:

• Remove 'HP Support Solutions Framework' through Add/Remove programs on PC

Requirements:

• Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10
• Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+

HP is compiling your results. This could take up to 3 minutes, depending on your computer and connection speed. Thank you for your patience.

Not sure which drivers to choose?

Let HP identify any out-of-date or missing drivers and software

hp-country-locator-portlet

• ${title}

Hp Pavilion Dv6 Biometric Driver

Fingerprint Sensor Driver